As the Technology and Analytics Manager, your role will involve overseeing the implementation, maintenance, and optimization of the IT Sales and Marketing, Data and Business Analytic and B2B portal services. You will be managing a team of IT professionals and third-party consultants to ensure the system meets business requirements and to provide seamless service delivery. You will be instrumental in optimizing business processes and improving operational efficiency.
Requirements:
10+ years of experience in IT, of which 5+ years in people management role
Experience in the Logistics/Freight Forwarding industry is a plus
IT Project/Program Management (Practical experiences of SCRUM/PMP applications)
IT Service Management (ITIL foundation mandatory; Advanced level is a plus)
Process Improvement techniques (Process mapping, Kaizen/Rapid Improvement Blitz, Visual Management is a plus)
CRM (SugarCRM, Salesforce, etc.), Rate & Quotation Management Systems (design, build and run)
BI Dashboard design and development (PowerBI, Tableau, Qlik)
Business Portal/Website project/enhancement delivery
Data warehouse
EDI/API
ERP, TMS (CargoWise)
Bilingual in English and Mandarin is a plus but not required.
Responsibilities:
Business Engagement
Manage stakeholders to understand new needs and review existing service fit-for-purpose
Solution Integration Design
Define service roadmap aligning to business and foundation needs
Collaborate within IT globally to align roadmap directions, standards and policies
Project/Program management
Lead projects from inception to completion, including planning, execution, monitoring and closing/training-to-run
Manage portfolio of projects align to service roadmap
Coach team project managers to increase competency and autonomy
Team Leadership
Manage and mentor a team of IT professionals and suppliers/consultants, providing guidance and support to ensure high performance and professional growth
Service Operation & Continuous Improvement
Oversee changes, enhancements, incidents resolution, and service requests to be delivered on expected service level
Manage performance of external vendors and service providers
Drive knowledge management and capability delegation (Shift-left/Service Service)
Manage IT asset lifecycle and visibility
Control IT policies and procedures, including data security and regulatory compliance
Proactively identify and act on opportunities for process improvement, system optimization, and automation, to increase efficiency and effectiveness
Stay up to date with emerging IT trends, technologies, and industry best practices
Salary:
$150,000 – $170,000/year based on education and experience level.
Benefits:
Hybrid work schedule (1-day a week working from home)